Returns
Contact the Customer Service Department at (800) 497-6255 or email support@circuitbreakersurplus.com. Please have
your invoice and/or web order number available. Returns will not be accepted
without a Return Authorization (RA) number.
The support staff will attempt to diagnose the problem over the phone. If
the problem cannot be resolved over the phone, Circuit Breakers Surplus Inc. will decide
on the best course of action.
Circuit Breakers Surplus Inc. will not be responsible for consequential damage to items
or components caused by either internal or external equipment, shorted
connections or components that were not purchased from Circuit Breakers Surplus Inc. or
that Circuit Breakers Surplus Inc. did not install.
Circuit Breakers Surplus Inc. will not be responsible for damages to any components or
loss of data inadvertently caused by products, under normal or abnormal use,
purchased from Circuit Breakers Surplus Inc. The warranty does not cover damages or
defects that may have been caused by: shipment, improper installation or
maintenance, misuse, neglect or improper environment, repair, modification,
adjustment or options or parts that were not installed by an Circuit Breakers Surplus
Inc. employee, inadequate or excessive electrical power surges, or other
power irregularities. Circuit Breakers Surplus Inc. will not repair, replace, or refund
any purchase if item serial numbers do not match, or if the product is not
sold directly by Circuit Breakers Surplus Inc.
Defective parts covered by warranty will be replaced with a similar or
equivalent part at no cost to the customer. When replacing a part that is
different from the original configuration, the customer must purchase the
part at cost.
If an item is
shipped back for a return and is damaged in shipment, due to customer
negligence, a refund will not be issued. In the event that the
customer wishes the now damaged item returned, said party is responsible for
that shipping cost.
30-day Money Back Guarantee
In addition to
the standard warranty, Circuit Breakers Surplus Inc. offers a 30-day money back
guarantee on every commodity. If you are not satisfied with your
merchandise, you may return it within 30 days for a refund. The refund will
only be issued for the amount of the sale and will not include shipping
costs. All products will be subject to a 25% restocking fee. To return
merchandise, you must obtain an RA number. Please call the Circuit Breakers Surplus
customer service department and provide the invoice number, item
description, and part number(s) of the merchandise you wish to return.
Returned merchandise must be placed in original packaging, and include any
product manuals and other accessories, as per original shipment by All
Breakers Inc.
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